Q: How do I report abuse or fraud?
If you get emails unrelated to properties or unsolicited commercial email through our inquiry system or from someone who got your name from our site please notify us by email. Should you be approached with fraudulent activity or be a victim of fraud it is best to report it to your local police. For abuse or fraud, should it involve a member of our website please notify also.
Q: Are there Rules for Guests?
Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules
Q: Do I get more room in a Vacation Rental?
Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.
Q: What is the weather like at Lake Chelan?
The temperature changes but Lake Chelan is famous for 300 days of sunshine per year. Summers are warm and frequently hot but you can always jump in the lake to cool off. Winter is a white wonderland with big open skies but it can be deeply cold. Spring comes early with golf and other outdoor activities. Fall brings bright leaf turning colors and outdoor sports continue late into the season.
Q: How do I purchase a Travel Insurance Plan?
You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.
Q: I've lost my logon or password. What do I do?
No problem. Just go to the Login Page of our website. Look for the "Forgot your Password" link. Or you can call us during business hours.
Q: Is there a deadline for checkout times?
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: When can I pay for Travel Insurance?
We recommend you pay for the insurance at the time of reservation, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.
Q: What is Plumbob Publishing?
A plumbob is an old fashioned tool used by carpenters to determine straight up and down. It is a string and a weight which, when allowed to dangle free always reflects a straight line downward. Our company has chosen the word Plumbob to represent our quest to produce straight forward and accurate publications. Some of these are conventional print and other media. And some are websites in a variety of specialty industries and narrow interests. This website is just one.